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REFUND POLICY

Exchanges

We want you to be happy with our product,and if anything is less than perfect we are happy to exchange your product completely. You are requested to meet with the following conditions:
a. You can raise a request within 48 [Forty-eight] hours of the receipt of the product

b. You need to mention your order number,the date of order and your date of receipt

c. The price tag and any other identification tag,the invoice and the original packing must be intact and sent back

d. The product should be in the same conditions as received

e. Ensure that the return package is appropriately sealed and sent to the company as any damage in transit will continue to be your responsibility and this policy will cease to be applicable
We will collect back from your location up until 48 hours post receiving the exchange request.You could exchange the purchased product for a different product of the same value or a higher value. No difference will be paid in case the exchange is made for a product of a lower value.

How do I exchange them?

It's really simple. If you want to exchange the product,please reach out to us at  sales@basariopticals.com  and tell us the product that you want in return.We will deliver it to your address and pick up the original product from your house

How long will the exchange process take?

Exchange orders are typically processed within 10 to 15 working days after your request is received.

 

REFUND

If you are looking for a Refund,the same is allowed within 48 Hours of your purchase. You could either get a refund of cash or exchange it for a voucher on our website with one year validity. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the bank.

Merchant must detail the return, refund, and cancellation policy clearly on the Website to inform Cardholders of their rights and responsibilities:

  • The wrong product was sent by the merchant.

  • The product is defective.

  • The product was damaged in shipping.

  • The product is tampered.

How do I raise request for a refund?

Just reach out to us at sales@basariopticals.com .Once you have submitted the refund request, we will respond within 24 hours, and the amount will be credited back within 2-3 working days.The option will be communicated either via an e-mail provided by You to us or through a contact number which You have notified us. The Company is not responsible for any incorrect or mis-leading contact details

 

Other Information
The refund process will be initiated only after we have received the product in the condition as mentioned above.

If you need help,you can first make a time request. Exchanges are available in store and on the website

For COD Customers,refunds will be processed through bank only.
This policy is only for customers in United Arab Emirates and we won't be able to provide exchange or refunds to our international customers due to prohibitive shipping costs.