Return And Refunds

Customers are entitled to exercise their right to return purchased products within the specified period, in accordance with the prevailing laws of the United Arab Emirates (UAE).

Sunglasses and Frames Return Policy

To facilitate a successful return, please observe the following guidelines:

• 1.Products should be returned in their original, unused, and undamaged state,complete with all original packaging and tags.
• 2.Buyers are required to initiate the return process by contacting the seller within 7 days of the purchase and obtaining approval
• 3.Refunds will be processed to the original payment method in a timely manner following the receipt and inspection of the returned products.
• 4.Revised Contact Lens and Lens Solutions Return Policy

Please note that any damage or failure to meet the above criteria will result in the products being ineligible for return.

Contact Lens and Lens Solutions Return Policy

To facilitate a return for contact lenses and lens solutions, please adhere to the following conditions:

• 1.Ensure that the boxes and the original packaging remain unopened, sealed,undamaged, and in a condition suitable for resale
• 2.Buyers are responsible for initiating the return process by contacting the seller within 7 days of the purchase and obtaining approval.
• 3.Refunds will be processed to the original payment method in a reasonable timeframe after the returned products have been received and inspected.

Please note that any damage or failure to meet the above criteria will result in the products being ineligible for return.