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FAQ

  • General
  • Lenses
  • RTA
  • Prescriptions
What types of glasses do Basari Opticals offer?
We offer a range of prescription and non-prescription glasses, to suit many needs! Here's a quick run-down but, if you can't find what you're looking for, please do get in touch: (1) Non-prescription sunglasses (2) Non-prescription glasses (3) Single vision glasses (4) Single vision sunglasses (5) Varifocal glasses (6) Varifocal sunglasses (7) Screen Glasses.
Blue light is a color in the visible light spectrum with a short wavelength, meaning it produces higher amounts of energy. We’re exposed to it every day, particularly those of us who spend long periods outdoors, or behind a screen. Because of this, we offer a special filter that protects your eyes from this blue light. Adding Blue Light Filter to a pair of new glasses costs of 175Aed above the price of the frame. If you already have a pair of glasses and the cost to reglaze to blue light filter lenses 175AED.
How can I select frames and glasses on Basari Opticals website?
It is very easy to select glasses and sunglasses online on Basari Opticals . You can choose on the basis of shape, style, size, color and occasions. If you’re confused about how your new glasses will look, you can always order 4 frames to try at home for free. Send us a Model Number in whatsapp & Drop your address down. We are there with your favorite pairs.
Do you have Free Eye-Test For Everyone?
Yes, it’s a great start if you are looking for an eye exam as it helps you understand the state of your eye health and the need for intervention if any. When you search for things like ‘eye test near me’ or ‘eye test appointment near me’, you will also come across local opticians who charge highly for eye tests. This is where we come to your rescue!. The store offers Comprehensive Eye-tests. Our eye tests are of the highest standard, with experienced optometrists and latest equipment WAM800-Essilor.
Need An Emergency Eye Test?
Are you in need of an emergency eye test? When was the last time you got your eyes tested? If it has been more than a year, it’s strongly recommended that you book an eye test appointment at the earliest. Whether it is for a vision check to know whether you need prescription glasses or to get an in-depth understanding of your overall eye health, an eye test will be of great help. When you take a comprehensive eye exam, the Our Eye Expert will conduct an eye vision test to determine the power required for your eyeglasses, check for common eye diseases, assess the working of your eyes, and evaluate your eyes as an indicator of your overall health.
Are you one of these “internet only” companies which are difficult to contact?
A. No, we are Retail specialists established over a decade ago and entirely based in Dubai. Visit our Store in Karama, Dubai . We’re always happy to take your phone calls within normal working hours. We also respond to emails late into the night 24x7Days . Be reassured that you are dealing with professionals who want to help.
Why are your prices so much lower than the high street?
As a street shop you Save Up to 70% On High Street Prices, without sacrificing the service or quality you expect when purchasing a pair of glasses.
Will my Eyewear need re-fitting?
This is unlikely, If you find they do not fit, Our opticians often will remedy this free of charge for you. If needed you can courier back, or visit our store.
Is shipping also free?
It is AED 10.00 for below purchase of 100AED, Free Shipping for above 100 AED purchase.
How do I check on the progress of my order/glasses?
On the top right hand corner of our website you will find an icon that says 'Track Your Order'. This feature allows you to view the prescription you entered on our website while placing your order, delivery address, details of purchase and the status of your order.
What if I have any further questions?
If you have any further questions not answered in this section, please contact us directly at [email protected]
What sort of frames will suit me?
The shape of your face is the most important factor when choosing any frames. The list below should give a broad idea as to frame designs:
  • Round Faces - Rectangular frames would be most suitable.
  • Oval Faces - Most frames suit this face shape; size is the most important point when deciding here.
  • Triangular Faces - Rectangular frames would be most suitable.
  • Square Faces - Oval or round frames would be most suitable.
  • Rectangular Faces - Oval and round frames would be most suitable with medium - or larger-sized models.
  • Kindly Note: As frames are sourced through different suppliers you may find a variation in the frame size or fine detailing for the same frame.
I'm unsure about how to enter my prescription online. Can I send it to you instead?
Yes, you can. If you're uncertain as to how to go about it, you can email us a copy of your prescription; we'll attach it internally for you.

Do you supply lenses for Sunglasses?
Yes, we do. We supply solid tints, graduated tints, polarized tints, sun reactive lenses and mirror finish lenses. These can be supplied for both non-prescription lenses as well as prescription single vision lenses, bifocals and varifocals. If you are unsure what you have or need we can assist you, or match what is already in the frames. choose your frame and Whatsapp your Prescription. Our Optometrist will contact you soon.
What is reglazing?
It’s where we remove the old lenses from your frame and replace them with new ones.
Do the lenses you supply help reduce glare when driving at night?
We can supply you with our specialist SmartDrive range of lenses which make driving more comfortable and safer, especially at night and in poor weather conditions. We also have a branded version that helps with this from Carl Zeiss and these are called DriveSafe lenses. The SmartDrive coating option can be applied in addition to other coating options for varifocals or ordered as a single vision product.
Do you supply lenses that protect my eyes from devices screen ?
Yes,. It’s an upgrade coating called “Blue-Light Protect” and we can apply it to most of our lens options. Blue light is produced naturally by the sun but also generated by computer monitors, smartphone screens and other digital devices. Even though it does have some beneficial effects, overexposure and too much blue light at night especially can lead to vision issues, eye strain and sleeping problems. Our Blue-Light Protect range of lenses have a multi-layer design that reduces glare and reflects blue light away from the lens which helps to relieve long-term eye strain caused by modern day overuse of electronic devices. This additional protection can be added to most Anti-Glare options for just an extra Aed 75.
Do you supply non-prescription lenses?
Yes, we supply many non-prescription lenses. We supply non-prescription sunglasses which can be made in solid, graduated or polarized tint options which can all have a mirror finish added. Many of our customers also come to us as they need plain clear lenses for wearing glasses as a fashion item. Also, non-prescription blue light filter lenses which reduce fatigue and eye-strain from prolonged screen use has become very popular over the last couple of years.
Are all single vision lenses the same quality?
No, they are not. Basari is in partnership with Brands like Essilor , Zeiss , Rodenstock, Hoya, Kodak , Nova lenses etc and also supply basic generic lenses with any required coatings, and they are perfectly acceptable and good, but we can also supply premium single vision lenses with some of the best lens coatings available. These are often made from thin, lightweight and more durable materials. Our very best lenses are the type that most glasses wearers might have avoided in the past as they were so expensive, but with our extremely competitive pricing they are now much more affordable at Basari.
Is there an advantage to buying higher quality lenses, aren’t they all the same?
There is a huge advantage to buying higher quality lenses. With single vision lenses you get improved clarity of vision and the general aesthetic appeal of a slimmer and lighter lens compared to the standard. Higher quality lenses also have superior lens coatings which are better at reducing reflections, easier to keep clean and are much more scratch resistant. With varifocals the benefits of paying for better quality is a better field of vision and natural ease of use.
Do you supply and fit lenses for rimless glasses?
Yes we do, We have the best technicians in tow with trusted customers for more than one decade.

How to Renew Your Driving License in Dubai ?
renewing your driving license in the UAE can vary Emirate to Emirate, which can be confusing when you don’t know how to renew your driving license. Your Driving License renewal begins with an eye test from a recognized optician in dubai emirate.
How long is the optician eye test valid for?
The eye test is valid for one year, so you need to renew your license within a year of taking the eye test.
Can I do the eye test in an RTA office when I renew Dubai driving license?
No, you must go to an optician.
What test is done during driving license eye test?
Routine Eye Test which may take 10 minutes includes:
  • History Taking
  • Visual Acuity Measurement.
  • An External Examination Of The Eye Like External Muscles Motility.
  • Specific Tests For Evaluating The Eye Health.
  • Color Vision Test (Ishihara Test).
  • Pupil Function.
  • Refraction.
    • Depending Upon The Vision Assessment In Each Eye, Driving License Tests Or Renewals Can Be Completed.There is a Criteria Set Towards The Minimum Requirement Of Vision During the Driving Eye Test, Without Which The Person Is Not Entitled To Drive On The UAE Roads.
    What is the cost of conducting an eye test at basari optician?
    AED 140.
    What is the Validity of my Renewed License ?
    Below 21 years old: 1 Year , 21 years old and above: 10 years for UAE and GCC citizens and 5 years for residents.
    What documents are required to renew a driving license in Dubai?
    You will need
  • The expired license.
  • An eye test certificate from a recognized optician.
  • A residency visa stamp on your passport.
  • Your Emirates ID.
  • Two passport photos.
    • Is it possible to renew the driving license from other emirates in Dubai?
    No, it is not possible
    Whats is Fees for renewing a driving license in Dubai?
  • 140 AED for the eye test charges at Basari opticals.
  • 325AED license renewal fee.
  • 20 AED delivery fees (optional).
  • Clear any pending fines on your license.
    • What do you do after Eye test?
    After the Eye examination., our opticians will upload the result in the RTA portal. Processing time for that will be 5 mints.
    If the customer is on a visit visa, can he renew his expired driving licence?
    No, the customer must have a valid Emirates ID card.
    If the driving licence is issued in Dubai and the visa is from another emirate, can the customer renew the driving licence online?
    Yes, the customer can renew the license online after making sure that all the details of the traffic file are updated on the traffic system according to the new residence visa.
    If the customer submits the photo to the optician and does the renewal online, which photo will appear on the new driving licence?
    As per the policy, only the Emirates ID photo is used. However, if the said photo was not extracted for a certain reason, it is substituted with a photo from the system of the General Directorate of Residency and Foreigners Affairs, or from the camera, or the scanner.
    How often do I need to renew my driving license?
    Driver's licenses need to be renewed at different periods based on the age and experience of the driver. For new drivers under 21 years, the license is issued for 1 year and renewed every 5 years.
    If the customer is on a visit visa, can he renew his expired driving license?
    No, the customer must have a valid Emirates ID card.
    Yes, the customer can renew the license online after making sure that all the details of the traffic file are updated on the traffic system according to the new residence visa.
    As per the policy, only the Emirates ID photo is used. However, if the said photo was not extracted for a certain reason, it is substituted with a photo from the system of the General Directorate of Residency and Foreigners Affairs, or from the camera, or the scanner.
    If the customer applies for the license online with missing information or documents, the office team sends him an SMS to provide the details. SMS Content: Dear customer, kindly provide us with your passport copy including your valid visa to complete your transaction. Email: [email protected] or [email protected]. Thank you from RTA.
    The customer must go to Dubai Police to request an NOC letter to apply for an Evaluation test, so that RTA can open a new training file.
    No, the customer must visit the concerned authority to add a category or renew the military licence.
    The customer is sent to Barsha Licensing Centre or Deira Licensing Centre.
    No, it is not possible.

    Where can i find my prescription details?
    You can find your prescription details on your contact lens box, or individual blister packs. If you don’t have either of these, contact your Optician to request the correct details.

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