Thank you for visiting the Basari Optical LLC website. Basari Optics offers original, high quality eyewear and contact lens products throughout the United Arab Emirates. This page contains all of the guidelines, conditions and terms that you, the consumer, purchaser and user of the Basari Opticals online store, accept when using our website and making a purchase. You can find additional information or explanations on the various information pages in the Basari Opticals footer. We reserve the right to refer to the additional information contained in these pages and to assume that you have read and understood such information.

Before using our website, please take the time to thoroughly read our terms of use. You agree to be governed by these terms of use by accessing or making use of any portion of the website. You are not permitted to use any of the Services or access the Website if you do not agree to all of the terms and conditions of this Agreement. Acceptance is solely dependent on these terms and conditions if these terms and conditions constitute an offer.

  1. Introduction
    • 1.1 The Website is operated by Basari Opticals LLC, registered in UAE.
    • 1.2 These terms and conditions govern the use of the Basari Opticals online shopping website (referred to as "Website") and the purchase of products from the website.

  2. Definitions
    • 2.1 "Buyer" refers to any individual or entity that purchases products from the Website.
    • 2.2 "Seller" refers to Basari Opticals, the operator of the Website.
    • 2.3 "Products" refers to the optical goods and accessories available for purchase on the Website.

  3. Registration and Account
    • 3.1 In order to make a purchase on the Website, buyers must register and create an account.
    • 3.2 Buyers must provide accurate and up-to-date information during the registration process.
    • 3.3 Buyers are responsible for maintaining the confidentiality of their account information, including their username and password.
    • 3.4 Sellers reserve the right to refuse or terminate registration at their discretion.

  4. Product Information and Availability
    • 4.1 Sellers strive to provide accurate and detailed information about the products on the Website.
    • 4.2 Product images on the Website may differ slightly from the actual product due to variations in display settings.
    • 4.3 Sellers reserve the right to modify or discontinue any product without prior notice.

  5. Pricing and Payment
    • 5.1 Prices displayed on the Website are in UAE Dirhams (AED) and are inclusive of applicable taxes.
    • 5.2 Sellers reserve the right to change prices at any time, but such changes will not affect orders that have already been placed.
    • 5.3 Buyers can make payments using the designated payment methods accepted on the Website.
    • 5.4 Cardholders must retain a copy of transaction records and merchant policies and rules..
    • 5.5 Sellers use secure payment gateways to ensure the protection of buyer's payment information..

  6. Order Placement, Acceptance and Cancellation
    • 6.1 Buyers may place orders for products available on the Website.
    • 6.2 Sellers reserve the right to accept or reject any order at their discretion.
    • 6.3 Order acceptance occurs when sellers send a confirmation email to the buyer, indicating that the order has been accepted and dispatched..
    • 6.4 Order Cancellation:
    • 6.4.1 Customers can cancel their orders within 24 hours of placing their order.
    • 6.4.2 Orders that have already been processed cannot be canceled.
    • 6.4.3 Cancellation requests can be made by contacting our customer service team via phone or email.
    • 6.4.4 Refunds will be issued within 7-21 working days after cancellation

  7. Delivery
    • 7.1 Sellers will make reasonable efforts to deliver the products in a timely manner.
    • 7.2 Delivery times may vary depending on the buyer's location and other external factors.
    • 7.3 Sellers are not responsible for any delays or damages caused during the delivery process.
    • 7.4 Buyers are responsible for providing accurate and complete delivery address information.
    • 7.5 Buyers may be required to pay additional charges for customs duties or import taxes, depending on their location.
    • 7.6 Delivery Restrictions:
    • 7.6.1 We only deliver to physical addresses.
    • 7.6.2 Deliveries cannot be made to P.O. Box addresses.
    • 7.6.3 Customers must provide accurate and complete delivery information including the full name, address, and contact number of the recipient.
    • 7.6.4 We reserve the right to refuse delivery to certain areas based on security or other reasons.
    • 7.7 Delivery Time:
    • 7.7.1 Delivery time is between 1-3 working days for regular and 3-4 weeks for special orders within UAE.
    • 7.7.2 Delivery time may vary for orders outside UAE and will be communicated to the customer.
    • 7.7.3 Delivery time may be affected by unforeseen circumstances which are outside our control. In such cases, we will inform our customers about any delays.
    • 7.8 Non-Delivery:
    • 7.8.1 If we are unable to deliver, we will contact the customer to make alternative arrangements.
    • 7.8.2 If the customer is not available at the time of delivery, we will make a maximum of two attempts to deliver.
    • 7.8.3 If delivery is not possible after two attempts, we will return the order to our warehouse.
    • 7.8.4 Refunds will be issued for non-delivery within 7-21 working days.

  8. Damaged Goods
    • 8.1 If the customer receives damaged goods, they should contact our customer service team within 24 hours of delivery.
    • 8.2 The customer should provide photographic evidence of the damage.
    • 8.3 We will arrange for a replacement or refund depending on the customer's preference.
    • 8.4 We reserve the right to investigate any claims of damage before issuing a replacement or refund.

  9. Warranty and Repairs
    • 9.1 Manufacturer's Warranty: The optical products sold on our website come with a manufacturer's warranty. The duration and coverage of the warranty may vary depending on the specific product. Please refer to the product description or contact our customer support for more information.
    • 9.2 Warranty Claims: If you encounter any defects or issues with a product covered under warranty, please follow these steps:
    • - Contact our customer support within the warranty period.
    • - Provide proof of purchase, such as your order number or receipt.
    • - Our customer support team will guide you through the warranty claim process, which may involve returning the product for evaluation and repair.
    • 9.3 Repair Services:
    • - In addition to the manufacturer's warranty, we offer repair services for optical products. If your product is no longer covered by the warranty or the issue is not covered by the warranty, you can still avail of our repair services.
    • - Please contact our customer support for assistance with repair requests. They will provide you with the necessary instructions and address for sending the product. process, which may involve returning the product for evaluation and repair.
    • 9.4 Exclusions and Limitations: The warranty and repair services may have certain exclusions and limitations, including but not limited to:
    • - Damages caused by misuse, neglect, or improper handling of the product.
    • - Unauthorized repairs or modifications.
    • - Normal wear and tear.
    • 9.5 Please refer to the specific warranty terms provided by the manufacturer or contact our customer support for more details on exclusions and limitations.

  10. Returns and Refunds
    • 10.1 Buyers have the right to return products within a specified period, in accordance with the applicable laws of the UAE.
    • 10.2 Products must be returned in their original condition, unused and undamaged, with all original packaging and tags.
    • 10.3 Buyers must contact sellers to initiate the return process within 7 days and obtain approval.
    • 10.4 Refunds will be issued to the original payment method within a reasonable time period after the returned products have been received and inspected.
    • 10.5 For return acceptance box should be in good condition.

  11. Intellectual Property
    • 11.1 All content and materials on the Website, including but not limited to text, images, logos, and trademarks, are the property of the sellers and are protected by copyright laws.
    • 11.2 Buyers are prohibited from using, reproducing, or modifying any content from the Website without prior written consent from the sellers.

  12. Limitations of Liability
    • 12.1.1 Disclaimer of Warranty: We provide the optical products and information on our website "as is," without any warranties or representations, expressed or implied. We do not guarantee the accuracy, reliability, or availability of the information or products.
    • 12.1.2 Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to the use of our website, products, or services. This limitation of liability applies to any claims, damages, or losses, whether based on warranty, contract, tort, or any other legal theory.
    • 12.1.3 Indemnification: By using our website, you agree to indemnify and hold us and our affiliates, employees, and agents harmless from any claims, losses, damages, liabilities, or expenses arising from your use of the website, violation of the terms and conditions, or infringement of any third-party rights.

  13. Privacy and Data Protection:
    • 13.1 Collection of Personal Information: We collect certain personal information from customers during the ordering and registration process. This may include your name, contact details, and payment information. We collect this information for the purpose of order processing, customer support, and improving our services.
    • 13.2 Use and Disclosure of Personal Information: We use your personal information for the following purposes:
    • - Processing and delivering your orders.
      - Providing customer support and resolving any issues.
      - Communicating with you about your orders, promotions, and updates.
      - We may disclose your personal information to trusted third-party service providers who assist us in these operations or as required by law.

    • 13.3 Data Security:
    • 13.3.1 We take appropriate measures to protect the security of your personal information. This includes implementing industry-standard security technologies and procedures to prevent unauthorized access, disclosure, alteration, or loss of your information.
    • 13.3.2 Our payment processing partners use secure encryption protocols to ensure the safety of your payment information.
    • 13.3.3 The user is responsible for maintaining the confidentiality of his account.
    • 13.4 Cookies and Tracking Technologies:
    • 13.4.1 Cookies:
    • - Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, analyze website traffic, and personalize your shopping experience.
      - By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
    • 13.4.2 Tracking Technologies:
    • - In addition to cookies, we may use other tracking technologies such as web beacons, pixels, and similar technologies. These technologies help us gather information about your usage patterns, improve our website, and deliver targeted advertisements.
      - We may also partner with third-party service providers who may use tracking technologies on our website for analytics, advertising, and other purposes. These third parties are subject to their own privacy policies and terms of use.

  14. Governing Law and Dispute Resolution:
    • Governing Law:
    • - These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the UAE.
    • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
    • Dispute Resolution:
    • - In the event of any dispute or disagreement arising from or in connection with these terms and conditions, both parties agree to make reasonable efforts to resolve the issue through negotiations and good faith discussions.
      - If the dispute cannot be resolved amicably, either party may choose to submit the matter to mediation or arbitration in accordance with the rules and procedures of the UAE.

  15. General Provisions:
    • Severability:
    • - If any provision of these terms and conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that achieves the original intent to the maximum extent possible.
    • Amendments:
    • - We reserve the right to modify, amend, or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to regularly review the terms and conditions for any updates.
    • Entire Agreement:
    • - These terms and conditions constitute the entire agreement between you and us regarding the use of our website and the purchase of products. They supersede any prior agreements or understandings, whether written or oral, relating to the same subject matter.
    • 15.1.2 Waiver:
    • - The failure to enforce any provision of these terms and conditions shall not be considered a waiver of that provision or any other provision. Any waiver must be in writing and signed by the party granting the waiver.