TERMS AND CONDITIONS-

Thank you for visiting the Basari opticals LLC site. Basari opticals provides original, high-quality contact lenses and eyewear related products across uae. This page contains all guidelines, conditions and terms to which you, the consumer, buyer and user of the basari opticals web shop, agree to when using our website and when making a purchase . More information or further explanation can be found on various informative pages on basari opticals footer . We reserve the right to refer to further information included on these pages and assume that the customer has read and understood them.

CONTENT
  • Introductory provisions
  • Use of our website and our promotions
  • Promotional code
  • Criminal offenses and technical misuse.
  • Purchase agreement and invoicing
  • Payment and prices
  • On;ine Problems with payment
  • Delivery costs and other delivery notes
  • Delivery times and other notes
  • Additional service: fast track dispatch
  • Free delivery
  • Shipment
  • Price on basari opticals
  • faculty lenses or complaints about quality,
  • Dissatisfaction due to wrong parameters
  • Dissatisfaction with new brand of lenses
  • DIssatisfaction with of colored lenses
  • Complaints about goods and service
  • Complaints about sunglass and eye wear
  • Complaints about website
Introductory Provisions

The terms and conditions define and specify the contractual relationship between the Buyer and the Seller. All contractual relations are governed by the laws of the UNITED ARAB EMIRATES.

The seller reserves the right to cancel orders for more than 10 pieces and refund the buyer. the seller is obligated to issue a receipt to the buyer. At the same time, the seller is obligated to file received revenues with the tax administrator online; in the case of a technical failure, no later than within 48 hours.

The BASARI OPTICALS LLC , all content on the website, all promotional material published by the BASARI OPTICALS LLC are intellectual property of the main operator of the BASARI OPTICALS and protected by copyright laws.

Use of Our Website and Our Promotions

Customers are free to use our website either as guests or as registered users. The customer is required to use our site responsibly and correctly, abiding by our terms and conditions. In case of misuse, BASARI OPTICAL LLC has the right to temporarily or permanently ban the user from using our website and services.

Correct use of our website

BASARI OPTICALS LLC allows users to use our website only for lawful purposes:

Local, national, and international law must not be broken Harm, fraud, unauthorized advertising in any form are prohibited Sexually explicit content or content that is hateful, offensive, violent, discriminating, harassing, etc. is prohibited Use under a false identity is not allowed

Users are free to make comments on our website. However, comments must not be intended to harm our reputation or the reputation of others, nor may they be intended to mislead or harass other users. Please also note that comments are not meant for advertising or misuse of promotions such as sharing, for example, dealer codes. Comments containing advertisements will be removed and blocked.

PROMOTIONAL CODE

Already discounted items are not eligible for further discounts. A discounted product can be identified via a strike-through or cross-out price, replaced by a reduced price. It is not possible to apply promo codes or additional discounts to these kinds of products.

Criminal offenses and technical misuse

Users are strictly prohibited from introducing viruses or any other technologically harmful software to our website and from making any form of digital attack on our site or our servers. These forms of misuse are considered criminal offenses and will be reported to the authorities. In the case of such an offense, BASARI OPTICALS will fully cooperate with the authorities and will provide them with all information required for full prosecution under the law.

BASARI OPTICAL LLC will not be held accountable in the event that our website suffers damage from malicious software or digital attacks.

Purchase Agreement

The purchase contract is deemed concluded when the Buyer confirms his order within the order form which is available online. By placing an order with BASARI OPTICALS LLC , the Buyer acknowledges that he has read these terms and conditions and complies with them. By completing a purchase and by ticking the box on your order that you have read and understand our terms and conditions, you are verifying that you are of legal age to enter into a binding contract and in possession of a valid prescription for the lenses you are ordering. You hereby confirm that the information you are providing is valid and exactly as prescribed by your eye- care professional. You also confirm that your prescription is less than 12 months old, as required by law. You, the customer, give your consent to our contacting your eye-care professional to verify your prescription information, if necessary. You understand that it is your responsibility to undergo regular eye examinations and maintain an up-to-date prescription. BASARI OPTICALS LLC is not responsible for any consequences as a result of deviation from your prescription.

Proof of purchase & invoice notes

If the Buyer does not mention explicitly in the field „Note for the Seller“ that he requires a printed proof of purchase and a package leaflet, he agrees that they will be supplied in an electronic form only. Invoices can be downloaded from the user's personal profile on BASARI OPTICALS in the "My Orders" overview after an order has been dispatched. Additionally, invoices can always be obtained by contacting customer service. The Buyer has the possibility to distinguish the delivery address from the invoicing address and attach a note if necessary in the order form. These details are then automatically included in the tax document. BASARI OPTICALS address on any invoice will always be the address of the our main operator. This cannot be changed to a local address. Every invoice will be dated on the day the order is shipped and never on the day the order was made. The date on the invoice cannot be altered by BASAR IOPTICALS . It is possible to include additional information on an invoice, such as date of birth or the name of a child, for example. However, in order to include this kind of information, the buyer is responsible for writing this in the field "Note for the Seller" when making the order. Invoices will not be amended.

BASARI OPTICALS provides customers with one invoice for every order. If the buyer requires more than one, or different invoices, he/she will be required to make separate orders.

Online payment

If you choose to pay online by credit or debit card, you will be redirected to our partner's secure web page, where you can enter your details to execute the payment. All information you enter here is safely encrypted. Please be aware that this secure payment link is only active for a limited time. If the time has expired, you will need to access your order through your personal account on our website and attempt payment again. If you select PayPal as your method of payment, you will be directed to PayPal's own secure payment page. In case BASARI OPTICALS needs to refund you, this will be done automatically.

Payment and Prices

You can choose from the following payments methods to complete your order:

  • Credit Card: Mastercard, Visa, Discover or American Express

Problems with Payment

First, check with your bank or PayPal account to see if the transaction has gone through and to address any technical issues with your payment.

If your payment was successful but does not appear as paid in our system, please contact us, and we will validate your payment with our accounting department. If you have issues with the payment page, try accessing your BASARI account from a different browser or device.

Delivery Costs and Notes

Delivery costs

FIRST FLIGHT COURIER

Orders under AED 100

AED 10.00

Orders over AED 100

FREE

Notes:

  • Delivery is FREE above 100 AED with FIRST FLIGHT Courier
  • The price of postage is including VAT
  • The price is final, no matter what the payment method, and includes packing and shipping
  • Shipping costs are NOT dependent on overall size and weight of the order
  • Shipments will only be dispatched when payment is complete
Delivery Times

Delivery service

Estimated delivery time

First flight

1-3 business days from shipment date

Notes:

  • If your order was placed before noon it will be shipped on the day you placed it
  • If your order was placed after 12 o’clock it will be shipped on the following business day
  • You will receive a track and trace number/link allowing you to follow the shipment online
  • Orders are not dispatched on weekends
  • Estimated delivery times apply from the moment a parcel is shipped and not from the moment an order is made
  • The parcels of customer that have purchased 'fast-track dispatch' will processed before regular orders
Additional service: fast-track dispatch

For an additional fee, we will make sure that your parcel is prepared and dispatched with a higher priority than regular orders. Special custom-made orders such as custom eyeglasses or unique lens combinations will also receive an increased priority, but will still require additional time to prepare.

FREE DELIVERY

Basari Opticals provides free delivery for orders over AED 100, before any delivery costs have been applied. Basari opticals occasionally offers free delivery promotions. Special offers and prices are valid as listed on the BASARI OPTICALS website, in mailing campaigns or on social media at the moment of purchase. The duration and conditions of each promotion will be clearly stated at the time of the promotions. These must be respected in order for the promotion to apply.

Shipment

Basari opticals will ship parcels after payment and also cash on delivery .. You can read more about this on our payment methods page. Some specific contact lens parameters, due to their rarity, may not be in stock at the moment of purchase. Basari Opticals will reserve these lenses for the customer and immediately order them directly from the producer. Payment is taken at the time of order, not at the time of dispatch. Payment for out-of-stock items must be taken immediately to confirm your reservation of these items.

Prices on BASARI OPTICALS

All prices for products and delivery displayed in the online shop are inclusive of VAT. Any promotions and discounts are valid for as long as they are mentioned on the BASARI OPTICALS website.

BASARI OPTICALS reserves the right to modify prices, depending on the changing market, competition, demands of the producer, etc. We strive to maintain the lowest prices on the UAE market .

Complaints about Goods and Services

Basari Opticals will not accept complaints in cases where the product has already been discarded and cannot be investigated. Please refrain from disposing of suspected faulty products and provide photographic evidence of any visible fault or damage. In case of complaint, the buyer must first notify our customer service department, at which point they will be advised how to proceed. If a product needs to be returned, the customer should follow the procedure stated on our exchange and return policy page.

Basari Opticals is an in store and online seller dealing in contact lenses and eyewear related products,BASARI OPTICALS has an optician or professional medical entity team . legally it is not possible for us to supply trial lenses or replace individual lenses through an online portal . customers can visit store for further more enquiries . Basari Opticals is only able to deal with complete packages in online store ,

Suspected faulty lenses or complaints about quality

If you have any complaints about the quality of your lenses (redness, blurred vision, uncomfortable feeling, dryness), we can send the lenses to the manufacturer who will then execute a thorough quality check of the lenses in question. Please note that this process will take up to a month, as we wait on the final result from the producer. Some lenses may need to be sent abroad for analysis, which can also impact the length of this process, however any kind of claim will be handled within 30 days. When a manufacturing error is recognized, we will send you new lenses with the same parameter combination for free. If, however, it is determined there is no manufacturing error, we cannot refund you for the lenses or send a new pair.

If you wish to return a damaged or faulty product, please pack it in a stiff box and send it by registered post. This is to prevent damage during transport. Lenses that have been further damaged in transit will not be accepted, refunded, nor replaced. In order for the producer to perform a complete check, you will need to send the lenses and ALL packaging, including the original box and any remaining, unopened blisters printed with the products' LOT number. If you wish to return any contact lens that has been unpacked (or used), it should be prevented from drying out during transport. Place the lens in a case with solution and close it firmly. As each return case is unique, we advise that you to contact our customer service help desk beforehand to stipulate the exact details of the return (how many lenses will be returned, was the package opened or unopened, will the box be included in the return, communication of the LOT number, ...) atinfo@basariopticals.com The item(s) you wish to return should be accompanied by a letter describing the product’s fault and the expected result (a refund by the producer or replacement lenses).

Please be aware when making a claim regarding possible faulty lenses, that you will be asked to provide a valid prescription. Although there is no need to present your prescription when purchasing lenses online, you must always be in possession of a valid prescription no older than one year old. When a quality check is performed, this prescription is required to verify whether the dioptres of the lenses you've purchased match your actual prescription or not.

If a defect appears within six months of receipt and it has been clearly identified as being a genuine defect, the goods shall be deemed to have been defective upon receipt. The buyer is entitled to exercise the right to claim a defect within 6 months of receipt.

Dissatisfaction due to having received wrong parameters

Always contact the customer service immediately if you see you have received the wrong parameters, preferably before opening any of your boxes. In case we have sent you the wrong parameters, due to an error of our own, you will be refunded or sent new lenses at no additional cost. However, in case you, the customer, have made a mistake during the ordering process, and the lenses you have ordered don't match the prescribed parameters from your optometrist, basari opticals can only replace or refund them if they are unopened and haven't been used. You are required to be in possession of an official prescription no older than 1 year old. Please pay close attention while ordering as to not input the wrong values. In case of dispute, basari opticals has the right to ask for your prescription and verify it with your actual order.

Complaints about having received the wrong product can only be made within 30 days after the delivery date of that product. Complaints made later than 30 days after having received the product will no longer be accepted. We recommend you to therefore always check your product immediately upon receipt and contact us as soon as possible if a mistake has been made.

Dissatisfaction with a new brand of lenses

Switching to a new brand of contact lenses, even if recommended by a specialist, carries a risk that this new brand may not fit the wearer. The seller is not liable for any medical complications or discomfort that can result from wearing an unprescribed brand of lenses. Always consult with your ophthalmologist or optician before attempting new lenses, visit in store basari opticals , our optometrist will be pleased to help you. Each user can have a different experience with the same type of lenses. Basari optical do not take responsibility for any problems experienced with lenses bought without consulting an optician or doctor beforehand. Customers are always expected to be in possession of a valid prescription and to purchase only the lenses that have been prescribed by their eye-care professional, without deviation. This also applies to lens solutions, eye drops and sprays.

We only exchange or refund contact lenses or other products if the packaging is unopened and undamaged.

Dissatisfaction with the coloured lenses

The ultimate effect of wearing coloured lenses is very subjective and may vary according to numerous conditions and influences.

First, the effect will be influenced by the pigmentation of your eyes.

Second, it can be influenced by external factors, such as light conditions, make-up and clothing choices.

Furthermore, the type of coloured lenses (enhancing or opaque) may produce a different result on the coverage of your natural eye color. Because it is impossible to predict the result for each individual, we do not provide refunds on coloured lenses on the basis of dissatisfaction with appearance. The customer agrees, upon purchase, that coloured lenses are non-refundable, unless a manufacturing error or defect is recognised by the manufacturer.

Complaints about Goods and Services

Basari Opticals will not accept complaints in cases where the product has already been discarded and cannot be investigated. Please refrain from disposing of suspected faulty products and provide photographic evidence of any visible fault or damage. In case of complaint, the buyer must first notify our customer service department, at which point they will be advised how to proceed. If a product needs to be returned, the customer should follow the procedure stated on our return policy page.

Basari Opticals is an in store and online seller dealing in contact lenses and eyewear related products,BASARI OPTICALS has an optician or professional medical entity team . legally it is not possible for us to supply trial lenses or replace individual lenses through an online portal . customers can visit store for further more enquiries . Basari Opticals is only able to deal with complete packages in online store ,

Complaints about sunglasses, frames and eyeglasses

Sunglasses, frames and eyeglasses are delivered in optimal condition and have been thoroughly checked for quality before dispatch. In the rare case that one of these should arrive damaged or suffers from immediate defects, contact the customer service and we will review the case in order to help you. However, complaints about damage caused by improper use, incorrect care, or normal wear and frequent use, are not eligible for compensation. Additional discounts or compensation cannot be given for damage caused by the customer themselves.

However, if you think the quality of your eyeglass lenses is lacking or your lenses are defective in any way, we can have them sent for a quality-check. If a defect is discovered or they are deemed to be of poor quality, we will, of course, replace or refund the lenses.

For quality claims regarding single vision prescription lenses, contact our customer service first and make sure to include a valid prescription - no older than 1 year old. When a quality check is performed, this prescription is required to verify whether the dioptres of the lenses you've purchased match your actual prescription or not. You will be asked to return your goods in their entirety (the frame, the eyeglass lenses, the included accessories, any labels of leaflets, etc…). Do not remove the lenses from the frame!

For quality claims regarding multifocal / progressive lenses, contact our customer service first and make sure to include a valid prescription - no older than 1 year old. Also include a frontal photo that depicts you alwearing the glasses (to be used for better centering) and a photo from the side that depicts you wearing the glasses (to be used to determine the angle of the frame). You will also be asked to return your goods in their entirety (the frame, the eyeglass lenses, the included accessories, any labels of leaflets, the little blue paper bags in which you received the demo lenses, the blue card, etc…). Do not remove the lenses from the frame!

Returns that have been tampered with and/or have missing components cannot be accepted. Always contact our customer service before returning glasses!

Complaints about our website and its content

BASARI OPTICALS reserves the right to alter the content of our website at any given time. We aim to provide our customers with up-to-date information, but cannot be held accountable for temporarily misrepresented info or mistakes. This also applies to technical problems caused by malicious attacks or software (viruses, hackers, etc.). If you find any issues with our website or its content, please notify our customer service so that we can rectify these issues.

Comments made by customers on our website do not represent the views, opinions, or positions of BASARI OPTICALS and must be considered subjective. Such comments must not be interpreted as guidelines or advice in any way. BASARI OPTICALS will attempt to edit, correct, or address any potentially misleading or incorrect information. Problematic or abusive users will be dealt with.

Photos on the website are meant to illustrate a real version of the products on offer but are not photos of the exact product the customer will receive. Product photos that display item numbers, expiration dates, etc. will, when ordered, have different numbers unique to your version of the product. Some of our products are also produced in several facilities across different locations, all owned by the same original producer. A product photo may show location differences from the product you received. These kinds of location-dependant/time-dependant/unique identification differences in no way mean that the product you've received is somehow not what it should be. Claims based on these kinds of logical, self-evident print differences between website photos and received products will not be accepted.