shipping and delivery
Basari Opticals delivers across the UAE from our stores in Dubai. Every order is checked by our optical team before it leaves us, so you receive it ready to wear.
Delivery areas
We currently deliver to all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not ship outside the UAE at this time. If you are overseas and would like to place an order, contact us and we will see what we can do.
Delivery charges and times
| Order type | Delivery charge (AED) | Estimated delivery |
|---|---|---|
| Standard delivery, UAE wide. No minimum order value, except contact lens solution: solution orders below AED 100 carry a delivery charge of AED 25. | Free | 2 to 4 working days |
| 90 minute delivery | 25 | 90 minutes |
| Same day delivery, Dubai (orders placed before 12 noon) | Free | Same day |
| Store pickup at any Basari Opticals store | Free | Ready in 1 to 2 working days |
Working days are Monday to Sunday. Delivery during UAE public holidays is chargeable and available in and around Dubai only. Delivery times are estimates from the dispatch date and may be longer during sales, holidays and bad weather.
Prescription orders
Glasses and lenses made to your prescription take extra time because each pair is produced in our optical workshop. Standard single vision stock lenses are usually ready in 1 to 3 working days. Progressive, high index and tinted lenses can take 3 to 5 working days, and specialised lenses can take 7 to 10 working days. Delivery time is added after the lenses are ready. We will send you an update once your order moves into production and again when it is dispatched.
Contact lenses
Lenses we keep in stock are dispatched within 1 working day. Toric and multifocal contact lenses are dispatched within 2 days, subject to availability. We will let you know the expected date when you order. Special order contact lenses can take a minimum of 4 to 6 weeks and up to 7 to 8 weeks.
Order processing
Orders placed before 2 pm on a working day are processed the same day for in stock products only. Orders placed after 2 pm, on Sundays or on public holidays are processed the next working day. You will receive an order confirmation by email or WhatsApp once your order is placed, and a dispatch notification with tracking details once it leaves us.
Tracking your order
Every delivery comes with a tracking number sent by SMS, WhatsApp or email. You can follow the status with the courier using that number, or contact us and we will check for you.
Return and exchange policy
1. Contact lenses
- Opened contact lens boxes are strictly non returnable and non exchangeable.
- If a customer is not satisfied with the trial lenses provided, unopened boxes may be returned or exchanged for a different product.
- All returns and exchanges are subject to a proper quality inspection. Only products in their original, unopened condition will be accepted.
2. Meta eyewear
- Meta eyewear is non returnable and non exchangeable.
- Warranty coverage is provided only for eligible functional issues.
- For warranty claims, customers must present the original product along with its original case and outer box.
- All warranty claims are subject to inspection and applicable warranty terms.
- Warranty claims require a minimum processing time of approximately 2 to 3 weeks, depending on the nature of the issue.
- Customers will receive timely updates regarding the status and progress of their warranty claims throughout the process.
3. Other eyewear
- A 7 day return policy applies to all other eyewear products, excluding Meta eyewear, from the date of purchase.
- Returns will be accepted only if the product is in its original, returnable condition.
- The original case must be included with the returned product.
- All returns are subject to a quality inspection before approval.
Important note: Basari Opticals reserves the right to reject returns or exchanges if the products do not meet the above conditions.
Payment and cash on delivery
We accept credit and debit cards, Apple Pay and cash on delivery across the UAE. Cash on delivery is available on orders up to AED 500 and carries an additional handling fee of AED 10. Prescription orders must be paid in full at the time of ordering since they are made specifically for you. This also applies to special order contact lenses.
Receiving your order
Please check the package before signing for it. If the packaging is damaged or the seal is broken, note it with the courier and contact us right away. Once delivered, please try on your eyewear and let us know within 48 hours if anything is wrong.
Missed and failed deliveries
The courier will attempt delivery twice. If both attempts fail, the order is returned to our store and you can collect it from there or arrange redelivery at a charge of AED 20. Please make sure your address and phone number are correct when ordering, since we cannot deliver to incomplete addresses or PO boxes.
Changing your delivery address
If you need to change the delivery address, contact us before the order is dispatched. Once an order is with the courier, we may not be able to redirect it.
Contact us
For delivery questions, call or WhatsApp +971 56 170 2153 or email info@basariopticals.com.
Basari Opticals, Shop 3, Ground Floor, Roudhat Al Karama Building, Al Karama, Dubai, UAE